Question 1

What is Fashionate?

Accepted Answer

Fashionate is a luxury AI-powered wardrobe platform that helps you digitise your closet, get personalised outfit suggestions, and discover your unique style identity. Think of it as having a personal stylist available 24/7 — one that knows every item you own.

Question 2

How do I get started?

Accepted Answer

Sign up for free, complete your 4-step style profile (body type, style preferences, lifestyle, budget), then scan your first wardrobe item using your camera. Most users have their first outfit suggestion within 5 minutes of signing up.

Question 3

How do I add items to my wardrobe?

Accepted Answer

Open the Wardrobe tab and tap the gold + button. You can take a photo with your camera or upload from your gallery. Our AI automatically identifies the item — category, colour, brand, season, and style tags — in under 10 seconds. You can edit any detail before saving.

Question 4

What devices is Fashionate available on?

Accepted Answer

Fashionate is available on iOS (iPhone and iPad), Android, and as a full web app at fashionate.app. Your wardrobe syncs instantly across all your devices.

Question 5

Do I need to complete my style profile?

Accepted Answer

It is optional but strongly recommended. A complete profile allows our AI to factor in your body shape, skin tone, profession, location, and budget when suggesting outfits. Users with complete profiles report 3x more relevant suggestions.

Question 6

Can I use Fashionate without a smartphone?

Accepted Answer

Yes. The full web app at fashionate.app works on any browser. You can upload wardrobe photos, get outfit suggestions, plan your calendar, and chat with your AI stylist — all from a desktop or laptop.

Question 7

How many items can I add on the free plan?

Accepted Answer

Free plan users can add up to 50 wardrobe items. Upgrade to Style ($9.99/month) for unlimited items.

Question 8

Is there a tutorial or onboarding guide?

Accepted Answer

Yes. When you first sign up, a 4-step onboarding flow guides you through setting up your profile. You can revisit this any time from Profile → Style Profile.

Question 9

How does the AI closet scan work?

Accepted Answer

Point your camera at any clothing item and tap scan. Our AI — powered by Claude, Anthropic’s advanced vision model — analyses the image and returns: category, colour, brand (if visible), season, formality level, style descriptors, and search tags. The entire process takes under 10 seconds.

Question 10

How does the AI stylist suggest outfits?

Accepted Answer

Every morning, Fashionate generates 3 personalised outfit combinations from your wardrobe. It considers your style profile, today’s weather at your location, your calendar events, and your outfit history. Suggestions improve over time as the AI learns which combinations you love.

Question 11

What is Style DNA?

Accepted Answer

Style DNA is your personal style fingerprint. Our AI analyses your entire wardrobe and style preferences to identify your primary and secondary style archetypes — Classic, Minimalist, Bohemian, Streetwear, Romantic, Avant-garde, and more. It then gives you a personalised style guide including brands you would love, wardrobe gaps to fill, and items to invest in.

Question 12

How accurate is the AI clothing recognition?

Accepted Answer

Very accurate for standard clothing categories. The AI correctly identifies category, primary colour, and formality level in over 95% of cases. Brand detection works when logos are clearly visible. For best results use good lighting and photograph the item laid flat or hung.

Question 13

Can the AI stylist understand my body type?

Accepted Answer

Yes. When you complete your style profile with your body shape, height, and fit preferences, the AI factors this into every suggestion — recommending silhouettes and cuts that flatter your specific proportions.

Question 14

How does the AI shopping feature work?

Accepted Answer

Based on your Style DNA, wardrobe gaps, and upcoming calendar events, Fashionate suggests specific items to buy. It considers your budget range per category and always prioritises pieces that work with items you already own — maximising cost-per-wear.

Question 15

Does the AI learn from my preferences?

Accepted Answer

Yes. Every outfit you mark as “Worn Today”, every suggestion you skip, and every item you add teaches the AI more about your actual style. The more you use Fashionate, the more personalised your experience becomes.

Question 16

Can I upload a photo and ask the AI about it?

Accepted Answer

Yes. In the Chat tab, tap the image icon to upload any photo. You can ask things like “Does this work for me?”, “Can I recreate this look with my wardrobe?”, or “Should I buy this?” The AI responds with personalised advice based on your profile and wardrobe.

Question 17

What AI models does Fashionate use?

Accepted Answer

Fashionate uses Claude by Anthropic for all styling intelligence — outfit suggestions, wardrobe analysis, style DNA, and chat. Claude is recognised as one of the most capable AI models for nuanced, contextual reasoning. For virtual try-on image generation, we use FASHN v1.6 via Fal.ai, a fashion-specific model trained on millions of garment images.

Question 18

Is my AI chat private?

Accepted Answer

Yes. Your chat history is private and encrypted. It is only used to improve your personalised suggestions — never shared with third parties or used to train AI models.

Question 19

How does virtual try-on work?

Accepted Answer

Select any item in your wardrobe or a shopping suggestion, then tap “Try On.” Upload a full-body or half-body photo of yourself. Our AI generates a photorealistic image of you wearing the item in 10–17 seconds. Results preserve your body shape, proportions, and the garment’s exact details including prints, textures, and colours.

Question 20

How accurate is the virtual try-on?

Accepted Answer

Results are highly accurate for tops, bottoms, dresses, and outerwear. The AI preserves garment details like logos, patterns, and fabric texture with pixel-level accuracy. For best results: use a well-lit, full-body photo against a simple background, standing naturally.

Question 21

What clothing categories support try-on?

Accepted Answer

Currently supported: tops, shirts, jackets, coats, bottoms (trousers, skirts), dresses, and jumpsuits. Shoes, accessories, and swimwear are not currently supported.

Question 22

How many try-ons do I get per month?

Accepted Answer

Free: 5 try-ons/month. Style: 20/month. Couture: 50/month. Maison: unlimited. Try-on credits reset on the 1st of each month.

Question 23

Can I try on items from online shops?

Accepted Answer

Yes. In the Shopping tab, any suggested item has a “Try On” button. You can also paste any product image URL to try on items from any online retailer.

Question 24

Are my try-on photos stored?

Accepted Answer

Your uploaded photos are used solely to generate the try-on result and are automatically deleted from our servers within 72 hours. Generated try-on images are saved to your Try-On History and can be deleted at any time from your profile.

Question 25

Can I share my try-on results?

Accepted Answer

Yes. From the try-on result screen, tap Share to export as an Instagram Stories ready image (1080×1920) with an optional Fashionate watermark, or save to your camera roll without watermark.

Question 26

Why does my try-on result look slightly off?

Accepted Answer

Results depend on input photo quality. Common issues and fixes: Blurry result — use better lighting. Garment floating — ensure full body is visible. Wrong fit — try a straight-on pose. Colour shift — use a plain background.

Question 27

What plans does Fashionate offer?

Accepted Answer

Four tiers: Free — Core features, 50 items, 10 AI messages/day, 5 try-ons/month. Style ($9.99/mo) — Unlimited items, 30 messages/day, 20 try-ons, full analytics. Couture ($24.99/mo) — Unlimited everything, AI Style Coach, 3D wardrobe, monthly style guide. Maison ($59.99/mo) — Everything in Couture plus 2 human stylist sessions/month, Vision Pro wardrobe, personal shopping concierge.

Question 28

Can I try before I pay?

Accepted Answer

Yes. The free plan is free forever with no credit card required. All paid plans include a 7-day free trial on first signup.

Question 29

How do I upgrade my plan?

Accepted Answer

On mobile: Profile → Subscription → Upgrade. On web: Dashboard → Subscription. Upgrades take effect immediately and are prorated for the remainder of your billing period.

Question 30

Can I downgrade or cancel anytime?

Accepted Answer

Yes. Cancel or downgrade at any time from your subscription settings. You keep access to your current plan until the end of the billing period. No cancellation fees.

Question 31

What payment methods are accepted?

Accepted Answer

On mobile (iOS/Android): Apple Pay, Google Pay, and all major credit/debit cards via the App Store and Google Play. On web: all major credit/debit cards and PayPal.

Question 32

Will my wardrobe data be deleted if I cancel?

Accepted Answer

No. Your wardrobe, outfit history, and style profile are preserved if you cancel or downgrade. You simply lose access to premium features. Your data is yours and remains intact.

Question 33

Do you offer annual plans?

Accepted Answer

Yes. Annual plans offer 2 months free (20% saving) vs monthly billing: Style Annual: $95.90/yr (vs $119.88). Couture Annual: $239.90/yr (vs $299.88). Maison Annual: $575.90/yr (vs $719.88).

Question 34

What is the Maison human stylist session?

Accepted Answer

Maison subscribers get 2 personal styling sessions per month with a real human stylist via the in-app chat. Sessions are 30 minutes each. Your stylist reviews your wardrobe, answers style questions, and provides personalised shopping advice.

Question 35

Do you offer student or family discounts?

Accepted Answer

Student discount: 30% off Style and Couture plans with a valid .edu email. Family plan (coming soon): 2 accounts at 1.5x the price of one. Contact support@fashionate.app for student verification.

Question 36

I was charged but my plan did not upgrade.

Accepted Answer

This is rare but can happen due to payment processing delays. First try: Profile → Subscription → Restore Purchases. If the issue persists within 24 hours, contact support@fashionate.app with your order confirmation and we will resolve it immediately.

Question 37

What data does Fashionate collect?

Accepted Answer

We collect: your style profile (body measurements, preferences), wardrobe item photos and metadata, outfit history, calendar events you create in-app, and usage data. We never collect financial data — payments are processed by Apple, Google, or Stripe.

Question 38

Are my wardrobe photos private?

Accepted Answer

Yes. All wardrobe photos are stored in your private Supabase storage bucket with row-level security. Only you can access your photos. We never share your wardrobe with other users or third parties.

Question 39

Is my body data safe?

Accepted Answer

All body measurements and profile data are encrypted at rest and in transit. Body scan processing (for try-on) happens server-side and input photos are deleted within 72 hours. We never sell personal data to any third party.

Question 40

Can I delete my account and all my data?

Accepted Answer

Yes. Profile → Settings → Delete Account permanently deletes your profile, wardrobe, chat history, and all associated data from our systems within 30 days. This action is irreversible.

Question 41

Does Fashionate use my data to train AI?

Accepted Answer

No. Your personal data — wardrobe photos, chat history, body measurements — is never used to train AI models. We use anonymised, aggregated trend data only for improving general fashion recommendations.

Question 42

Is Fashionate GDPR compliant?

Accepted Answer

Yes. Fashionate is fully GDPR compliant. You have the right to access, correct, export, and delete your data at any time. Contact privacy@fashionate.app for any data requests.

Question 43

Do you share data with fashion brands?

Accepted Answer

We share anonymised, aggregated trend insights with brand partners (e.g. “navy blazers are trending among 25–35 year olds in London”). We never share individually identifiable data with any brand or advertiser.

Question 44

How is my payment data handled?

Accepted Answer

Fashionate never stores your payment details. All payments are processed by Apple (iOS), Google (Android), or Stripe (web) — all PCI-DSS compliant. We only receive confirmation of successful payment.

Question 45

Which iOS versions are supported?

Accepted Answer

iOS 15 and above. For the best experience including smooth animations and AR features, iOS 16+ is recommended.

Question 46

Which Android versions are supported?

Accepted Answer

Android 10 (API 29) and above. Android 12+ recommended for optimal performance and camera features.

Question 47

Why does the app need camera permission?

Accepted Answer

Camera access is used solely for scanning wardrobe items and capturing photos for virtual try-on. We never access your camera without your explicit action (tapping the scan or try-on button).

Question 48

Does Fashionate work offline?

Accepted Answer

Core wardrobe browsing and outfit viewing work offline using cached data. AI features (new suggestions, chat, try-on) require an internet connection. An “Offline Mode” banner appears when your connection drops.

Question 49

How do I report a bug or give feedback?

Accepted Answer

Profile → Help → Report a Bug. Include a screenshot if possible. We review all reports within 48 hours. For urgent issues email support@fashionate.app.

Question 50

The app is running slowly on my device.

Accepted Answer

Try: Force close and reopen the app. If issues persist: Profile → Settings → Clear Cache. This clears temporary data without deleting your wardrobe. Still slow? Email support@fashionate.app with your device model and OS version.

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